sillouette of police office writing in notebookBuilders merchant owner Justin Bird has complained that the police refused to arrest a man who had bought £4,000 of goods on a dodgy credit card, because it would be "too expensive" to catch criminals.

Bird, the owner of Builditshop gave the name and address of the criminal and the timing of the next delivery paid for by the stolen credit card. He said the police refused to act.

Too expensive

Bird alleged that a detective sergeant from Waltham Forest, London, refused to help, giving him the excuse that going with him on the delivery would be "too expensive". When Bird said he might go alone and tackle the criminal himself, he claimed the copper said: "give me a break," and put the phone down.

Bird is not alone in feeling let down by the police. According the Federation of Small Business, nearly 40% of small firms do not bother reporting crime to the police because "they don't think the police will take any action." That is despite two thirds of all small firms saying they are victim of crime costing an average of £2,900 a year.

Police complaints

Bird, told AOL Money he complained to the Metropolitan Police at 9am Thursday. He said: "We had already made £4,000 of deliveries before we discovered the credit card had been stolen or cloned.

"The individual behind it has now asked for a further delivery. We wanted the police to attend the delivery and arrest the suspect and help us recover our goods. They said it would be too expensive."

Bird claimed he had made four calls to the police on Wednesday before he got through to the sergeant investigating the crime. He said: "We had done all the legwork for them, proved the man was a fraudster. We have seven different credit card numbers he has used and spoken to some of the real owners."

Today Bird went to where he was supposed to drop off the goods, saw two men in "a big Mitsubushi van" and had his office call them. He watched them answer the phone then called the police again. He said it took several more calls and an hour and a half before the police arrived.

Police arrests

The Met Police issued a statement prepared for AOL Money. It said: "We can confirm that we are investigation an allegation of fraud by false representation between 30 November 2011 day and 6 December 2011 at an address in Chingford E4.

"The incident was originally transferred to the Met Police on 7 December 2011 from Suffolk Police. Detectives from Waltham Forest CID unit have been actively investigating the allegation since it was received.

"Two men have been arrested today, Friday 9 December at approximately 13:00hrs in connection with this incident and remain in custody."

The police also said it had not received a complaint from Bird.

Who knows the truth?

Bird told AOL Money that it was going to confront the villains himself that forced the police to act. He could not arrest the "two big men" himself because he felt the police would have arrested him for trying to do that.

"It should be very simple. It should be that you just tell the police and they help. But it seems unless it involves getting paid extra, the police won't help," he said.

Bird says he has had similar problems getting West Yorkshire police to help him. It really shouldn't have to come to this.

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