British Gas owner warns of rising costs
Filed under: Utilities
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Sadly many people just accept the rises they should leave on mass hit the company where it hurts in the share holders pocket.We are all getting a little tired of these companys hiting the people.This service that most of us cannot do with out. The money does not stay in this country has it is no longer owned unless you are a share holder?
May 11 2012 at 6:17 PM Report abuse Permalink rate up rate down ReplyEveryone ought to say to Centrica and British Gas: "No, that''s it - we've had enough, we're not tolerating your extortionate prices any longer" and refuse to pay any bills. I wonder what they would do then?
May 11 2012 at 5:20 PM Report abuse Permalink +2 rate up rate down ReplyCome back Robin Hood at least you robbed the rich and gave to the poor............
May 11 2012 at 4:39 PM Report abuse Permalink +1 rate up rate down ReplyGreedy gits. One way to try and beat them is for a huge number of people to switch over to a cheaper supplier together. "38 Degrees" is a campagning organisation planning on doing this and fighting other issues. Chaeck out their website and see for yourselves.
May 11 2012 at 2:15 PM Report abuse Permalink +5 rate up rate down ReplyAs a pensioner on a very low income this as angered me behond belief
May 11 2012 at 1:36 PM Report abuse Permalink +7 rate up rate down ReplyBritish Gas should employ some competent service engineers and make it easier for customers to access its services. In 2005 the firm installed at my home a supposedly energy-saving condensing combination boiler: after a few weeks it began leaking. After a supposed repair it never worked correctly again, losing water pressure and breaking down every other week. After many repairs and two total rebuilds and a visit by the boiler manufacturer's representative (who stated it had not been properly maintained or serviced by British Gas) it still wouldn't function correctly. During a particularly cold Christmas period I was without hot water and central heating for three weeks and had to rely on boiling the kettle and fan heaters. Just over a year ago I eventually rose up British Gas's Customer Complaints hierarchy, after many frustrating phone calls (press one, press two, etc.) and letters, and reached the Service Manager He visited one morning, attached a meter to one of the upstairs radiators and discovered, within three minutes, that there was hydrogen in the system. Soon after, with an engineer, he arrived and put everything right. There has been nothing wrong with the central-heating system since. The Service Manager's name was Gordon Taylor. Unfortunately he has since retired, but deserves much praise for his efficiency and competence.
All this begs the question as to why may different British Gas engineers were unable to discover the problem over more than five years, and why just one man was able to in a matter of minutes. Surely an explanation of why our bills are so high, contributing to the high salaries of executives and presumably good wages of obviously incompetent service engineers.
For all the inconvenience and cost over all that time I was given a one year's free service agreement and annual check after the three week lack of water and heat, and an £80 cheque after the eventual repair of the system - which I consider an insult after such a prolonged and difficult experience with a firm that obviously needs to reorganise drastically.
As svi70 states, British Gas is useless. I have received no explanation as to why all the supposedly well-trained service engineers had no idea what was wrong with my central-heating system, and are not likely to when no-one except Gordon Taylor had any idea of what they were doing.
Well British gas is only a trading name its owned by the Spanish . As everybody knows we no longer own such luxuries in this country any more . I got shot of this rip of company years ago. I was waiting for the engineer to come to service the boiler but failed to up twice `when he did manage to turn up it only took him under ten minutes to service the boiler as all he did was take the cover off the boiler had a quick look and checked the gas pressure in the hall cupboard and that was it . They even lost the council contract in the area as there were to many complaints `and when a different company took over they found that they were charged for work that never even got done .
May 11 2012 at 11:59 AM Report abuse Permalink +1 rate up rate down ReplyWho's idea was it to privatise everything in the past? well this is what happens, and its all because the fatcats want more money off of us all, I might have a spare shirt i can give them off my back? (not)
May 11 2012 at 10:21 AM Report abuse Permalink +6 rate up rate down Reply"and its profit margins were under pressure amid the recession" ..... Ye !!! I'm sure they were.
May 11 2012 at 8:20 AM Report abuse Permalink +3 rate up rate down ReplyThe rich get richer, you know the rest!
May 11 2012 at 7:55 AM Report abuse Permalink +8 rate up rate down Reply
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