The Fixer logoHave you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a large, faceless organisation alone. But never fear! The AOL Money Fixer is here to help.


This week, she helps a reader claim a refund for a spa experience that was cancelled just minutes before it was due to begin.

Dear Fixer,
I booked an OSpa appointment for myself and my partner about three months ago via the vouchers website LivingSocial.

However, when we were on our way to the spa, the appointment was cancelled - only 10 minutes before it was scheduled to begin.

I spoke to an OSpa representative, who assured me that I would be compensated. But I never received any response to the emails I sent about this, and have since learned that the spa in question has closed down.

I therefore decided to approach Living Social to get my money back. It has been more helpful, suggesting that I book a new appointment at the OSpa Kensington branch, which apparently remains open.

However, I do not wish to rebook my appointment as reports from the remaining location in Kensington are far from favourable and I wish to avoid further disappointment.

Can you help me to get my money back?

T Flack, London

Dear Mr Flack,
Like yours, my attempts to contact OSpa have so far elicited no response.

However, despite the fact that it does not usually offer refunds for merchant service issues, LivingSocial has now agreed to refund the full cost of your spa appointment.

It said: "We are sorry to hear the experience has fallen below your expectations and have decided to process the refund for you."

The money should therefore hit your bank account within the next three to five working days.

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.