Banks face mis-selling scrutiny
Filed under: News
Britain's scandal-hit banking industry is to face fresh scrutiny when the City watchdog publishes an update into the mis-selling of complex financial products to small businesses.Filed under: News
Britain's scandal-hit banking industry is to face fresh scrutiny when the City watchdog publishes an update into the mis-selling of complex financial products to small businesses.
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The next one to hit in a few years will be mis-selling home insurance. I am an insurance broker and I am getting an increasing number of elderly clients calling from banks after going in to get their pension, being sat down with an adviser and having quotes for their insurance. With the adviser sat with them they call to cancel their insurance with my company to take up the banks product. On all the occasions I have gone through their new policy I have found that the bank has beat the customers existing premium by removing levels of cover that the customer was unaware of. In one case an 87 year old lady who admitted to the adviser at the time that she didn't understand anything about insurance, was left with a null and void policy after the adviser neglected to put a recent claim on the quote as this would have doubled their premium, when I went to the bank with her to help her cancel the policy the adviser did not even understand generic terms of insurance and when I asked what the policy covered it took 3 staff 10 minutes to look at the booklet to find the answer. The adviser had no clear knowledge of what he was selling and as long as he got another sale under his belt he didn't care what position he left an elderly and vulnerable person in. The banks should be ashamed of themselves but never will be.
February 01 2013 at 8:00 AM Report abuse Permalink +1 rate up rate down ReplyI got told my basic bank account was being changed to an interest account or something but that I had to credit the account each month with the minimum of £1k I was a stay-at-home mum of 4 small kids at the time! I just told them that was fine, I would take my meagre account elsewhere to which they said leave it where it is but it will stay a basic no frills account. I didnt want the frills anyway.
And we have to trust these morons with our hard earned?
The banks are also guilty of mis-selling when they advise customers to swap to a different account which proves to be of no benefit to the customer.
January 31 2013 at 5:57 PM Report abuse Permalink +2 rate up rate down ReplyIts all down to corporate, mainly American, takeovers of old British Banks and Financial Institutions, over the past 20 years. The implemenation of American management practices and especially, short term management decisions to maintain or increase share price and maximise annual bonuses. There is no longer the traditional long term planning for the good of the company, and loyalty to its customers.
January 31 2013 at 10:56 AM Report abuse Permalink rate up rate down ReplyWhen will we see some of those bankers in jail, in reply to ccantsdam, of course they have to make profits, but they dont have to s.... their customers just to make their shareholders happy, and it is what they are doing now, nobody force you to buy shares in those companies, the bankers are just taking us for a ride, they wont stop to anything to make a quick bug, only we can stop them by putting our money elswhere
January 31 2013 at 9:39 AM Report abuse Permalink +3 rate up rate down ReplyCome on Ronnie !
January 31 2013 at 5:33 AM Report abuse Permalink +2 rate up rate down ReplyAs these stories keep coming the building impression is that the banks have no scruples AT ALL. Their only interest is screwing as much money out of anyone as possible, without any regard to integrity.
January 31 2013 at 4:49 AM Report abuse Permalink +3 rate up rate down ReplyEasy to sit back and throw stones.
As a shareholder in several sectors, I am quite happy for banks, utility companies and several others to make profits to provide me with as high a return as possible. PLC's are under a great of deal of pressure from shareholders to make a large profit, which by the way also increases the Governments take from taxes, so can you blame their sales teams for pushing for increased sales?
Whats the point of having sales team sell crappy products if you end up having to pay it all back further down the line plus fines ... So your happy for a bank to have paid out commission on miss sold products only to have all that revenue set aside to pay it all back again,
you're a genius .....
Bankers cheating again ? too late now for the firms that they have already closed.. there crooks in suits nothing more..
January 31 2013 at 3:54 AM Report abuse Permalink +4 rate up rate down Reply
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