Bank says sorry for unhelpful app
Filed under: News
The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.
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NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.
One Twitter user wrote "Oh yeah, it's Friday again! App broken" while another complained that problems with the app seemed to be a "weekly occurrence".
An RBS and NatWest spokeswoman said on Friday: "We've had huge demand for our app, which led to some customers experiencing the app running slowly for around half an hour. We apologise for the inconvenience caused."
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