Consumers 'favour UK call centres'

I am definatley seeking out companies which use UK call centres, as much for the poor guys I get on the phone as much as for me. I understand the language breakdown but I imagine many others do not and as a result the call centre staff put up with a rediculous amount of abuse on a daily basis, they are under trained, under payed and over abused, its time all UK consumers put a stop to this by demanding better training , English lessons or UK based centres... it is up to us the consumer to change the attitude to cheap labour...not fair on us or them

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I'm not bothered what nationality someone is, just as long as they can speak and understand English! There are plenty of Asian people who speak perfectly good English - I just want to speak to someone who knows their job, can understand me and I can understand them, and GET THE JOB DONE! And, IF I ASK TO SPEAK TO A MANAGER, RESPECT MY WISHES AND PUT ME THROUGH TO ONE INSTEAD OF LEAVING ME HANGING ON FOR TEN MINUTES AND THEN SAYING THERE IS NO MANAGER OR SUPERVISOR AVAILABLE TO DEAL WITH MY COMPLAINT!!!!!! Aaaaagggh!

Well I don't know about British call centres . . I think the Scots are very trusted and the Irish are very efficient but the standard of education in England is now so poor that it would be difficult to find anyone to string a sentence together . . hey maybe they should move them all to Wales !

I callede for help but couldnt unerstand the heavy idian acent most air crew can speak and be under stood canceling my sub was easyer one email.

i tried to report a phone box that had stopped working and an asian voice asked me if the phone i was on was the u/s one that i was reporting.Then i found that this guy needed street names etc and directions of where the broken one was,apparently just the number was not enough.After a frustratingly long talk involving more repeats than actual information i started to wonder whether whether the phone company also had a sideline business in teaching these call centre operatives the English language via conversations with their customers---for a small fee of course!!

- and I am not racist at all, just being practical !

......................... and I am not racist, just being practical !

would you employ a plumber to re-wire your house ? or a hairdresser to unblock your drain ?Then why do they employ people who can hardly speak English to talk to us about our accounts and services ???????????????Why don't they hire ENGLISH people to do the jobs instead ?

It seems that all organisations have decided that the "battery hen" mentality to "efficiency" is the be all and end all "customer service". I have quite complicated affairs and 9/10 the person on the end of the phone has no idea about the issues I am raising. To make matters worse this (usually) young person wouldn't know a debit from a Credit if smacked them in the mounth. Perhaps more worrying is they have no one to refer the matter to. If you have an ethos where a member of staff is "scored" on the number of calls she/he makes per minuete, it neither encourages learning or expertise. The only persons who are making money out of this Call-Centre mentality is the telehpone companies. As for Customer Service; - what service?